FAQ

Q. How much an approximate diamond purchase will cost?

The worth of beautiful diamonds is priceless. However, purchasing diamonds is a real time expensive investment. It totally depends upon your budget and the kind of diamond accessory you are looking forward to gift a loved one. An approximate diamond purchase can be equal to 2 month’s income of a moderately earning worker. However, this cost may vary from person to person depending upon its level of earnings.

Q. What is the factor that adds to the beauty of a diamond?

Diamond brilliance is all that counts when talking about the beauty of diamonds. It is a combination of symmetrical cutting, shaping and high quality polishing of every diamond facet that combines together to contribute to the bright white reflection of these precious stones. The bright shine reflected from diamonds makes your eyes wide open, and results in impulsive admiration of its beauty.

Q. How legitimate is a diamond purchase over the internet?

Diamond purchase is 100% legitimate if you place your order at fancydiamondgroup.com. This diamond selling website ensures safe delivery of your precious order without leaking your personal data to remote areas of the internet. Hence, this makes your e-shopping a pleasant experience.

Q. When is the procedure to check the current status of your order?

All the details of the current status of your certified as well as non-certified diamonds order can be retrieved under the tab of ‘Order Summary’on the top of the page. Make sure you are already logged in to your member account.

Q. How are diamonds priced and graded under the 4C’s concept?

4C’s is a universal grading system of diamonds that refer to 4 glossary terms i.e. cut, color, and clarity and carat weight. Cut refers to the diamond brilliance. Color is the presence/absence of color contents in a diamond (the more opaque a diamond, the lesser will be its monetary value, and vice versa). The greater number of blemishes on a diamond surface means a greater clarity. Lastly, as evident by its name carat weight is the actual weight of the diamond.

Q. How to clean a diamond and keep its brilliance intact?

Diamond is an extremely durable gemstone, but it doesn’t mean that you do all the rough household work wearing those magnificent diamond jewelry sets. To keep the brilliance of the diamond intact it is important to avoid wearing it during household chores especially when you plan to clean your house with chlorine bleach. Cleaning diamonds is a sensitive task; hence only use lukewarm water with any mild liquid cleaner to dip in the gemstones. You can rub the diamond with a brush having soft bristles to avoid bruises on the diamond surface. Also make sure to use a lint-free cloth to dry the diamonds.

Q. Does fancydiamondgroup.com share an individual’s personal database with any third party?

At fancydiamondgroup.com the privacy of a user’s personal information is a top notch priority. However, the only information used is the one required to dispatch the order to our shipping courier service i.e. your name, contact, shipping address and product number.

Q. Does the original quality of diamonds match with the one claimed in the product description?

Our product descriptions include the grading report of every diamond accessory. You can always have a quality-check by comparing that report to the one you ordered.

About Diamond

Q. What are Conflict Diamonds, Blood Diamonds, and how can I be sure you don't sell them?

Conflict diamonds, sometimes called blood diamonds, are diamonds sold by rebel and terrorist groups most prevalent in central and West African nations. FancyDiamondGroup is a proud believer in the Kimberley Process Certification Scheme (KPCS), and can guarantee that the company only deals with 100% conflict-free diamonds.

Q. What are Blood Diamonds?

Conflict diamonds, sometimes called blood diamonds, are diamonds sold by rebel and terrorist groups to fund armed conflicts and rebellions against legitimate governments. During the last 15 years, the illicit trade of blood diamonds has been most prevalent in central and West African nations, and affected mainly Sierra Leone, Angola, Liberia, the Democratic Republic of Congo and the Ivory Coast. In all of these countries, citizens have been terrorized, and many times killed, by groups in control of the local diamond trade. Human rights organizations link no less than four million deaths to the trade in conflict diamonds.

International Cooperation the Kimberley Process Certification Scheme

The international diamond industry is eager to assure consumers they can buy a diamond knowing its history is untainted by bloodshed.

In 2000, the South African countries known to have legitimate diamond trade began a campaign to track the origins of all rough diamonds. This campaign eventually resulted in the Kimberley Process Certification Scheme (KPCS), an international effort to eliminate the trade of conflict diamonds. This agreement involves dozens of governmental and non-governmental agencies, representing all the major countries who have agreed to prevent the trade of diamonds that are being used to fund violent actions in Africa. These days, most reputable jewellers & Merchants provide Kimberley Process certificates to prove the diamonds they sell are conflict-free. However, many countries haven’t committed to the program and additional measures must be taken in order to eliminate completely, or at least minimize, the trade of these diamonds.

Q. How to Avoid Buying Blood Diamonds?

There is no quality difference between legitimate and conflict diamonds. They cannot be differentiated once the stones are cut and polished. So the question remains – how can you avoid purchasing conflict diamonds and inadvertently supporting the continuation of brutal oppression?
 
First of all, always purchase diamonds from a reputable jeweller & merchant. Be sure to ask where the diamonds came from and ask to see the diamond’s certificate that details specific information about the stone. Be suspicious about unusually low prices, and try to avoid purchasing diamonds from countries that neighbour known diamond smuggling states. Demanding to know that the diamonds are conflict-free sends a strong consumer message that you will not support an industry that is funding violence against the population and against legitimate governments.

Legitimate Diamonds Political and Ethical Benefits

There are strong moral and political reasons to avoid buying blood diamonds. Diamond communities in Sierra Leone and the Democratic Republic of Congo, for instance, are not currently benefiting from the sale of diamonds. Helping those governments build a respectable diamond trade will contribute to their countries’ economic growth and to the quality of life of their citizens. Conflict diamonds damage this process and lead to violence and suppression of basic human rights and freedoms.

A conflict diamond symbolizes hatred and oppression. Avoid purchasing blood diamonds and be sure you are buying a conflict-free precious-gem. You will find it easy, and most importantly, ethical.

Q. What is the cost for appraisal?

Our in-house appraisal is absolutely free.
For diamonds that are already certified, the certificate is free.
For GIA appraisal, one of our representatives will help arrange the appraisal for you. The GIA’s fees will change depending on the diamond, so no one overall fee can be quoted here.

Q. Do you sell colorless stones?

Yes! Situated in the Diamond Exchange in Israel, we have full access to all colorless goods, as well. If you don’t find your dream stone on our website, let us know what you are looking for.

Q. Do you have stones that don't appear online?

Yes. We are constantly getting in new stones although it takes a few days to photograph and upload them to our website. Please feel free to ask us if you don’t find what you’re looking for online.

Q. How often do you add new stones to your website?

Daily! So check back often to see what’s new.

Q. I found a diamond on your website that I like. Is it available?

In general all the stones that appear on the website with a price are available. Please feel free to ask us about any stone you see on our site so we may check on its availability. If it is not available, we may have a similar new stone to offer you!

Q. What does In-House Grading mean?

In-House grading refers to stones that have been graded by our in-house GIA graduate gemologist and are not accompanied by a Gemological Institute of America Laboratory Certificate.
Generally speaking, in-house graded stones are usually lower priced stones in order to keep the cost of the stone for our customers as low as possible. There’s an option to request an IGI or GIA certificate for these stones at an additional cost. Please contact us for more information.

Q. I only like to purchase fancy colored diamonds with GIA certificates - can you send it to GIA to be certified? Is there a fee for such a service?

We are happy to send non-GIA certified stones to GIA for certification. The cost will depend on the size of the stone, starting at $150. This service takes between 4-5 weeks to process.

Q. What kind of certifications do your diamonds have?

The vast majority of our stones are certified by GIA. In addition, we have some stones graded by IGI, AGT, Argyle, and by our in-house GIA Gemologist.

Q. Are your stones natural, or are they treated or enhanced in any way?

All of our stones are 100% NATURAL Fancy Color Diamonds and have not been treated or enhanced in any way.

Orders

Q. How do online reservations work?

If you are interested in placing a stone on reserve through our website, you are required to put a 10% deposit. Within 48 hours one of our Account Executives will contact you with further instruction. Please note that while deposits can be placed directly through our website, the remaining balance is to be paid by bank wire or from your Account Executive. FancyDiam Group reserves the right to cancel any online reservation at their discretion in cases of misuse or spamming.

Q. How long do I have to complete paying for an item placed on reserve?

You have up to one week to complete payment for a reserved item, unless otherwise agreed upon with your Account Executive.

Q. I have a specific type of diamond in mind that I don't see on your website - can you get such a stone for me?

Often times we are able to find the stone you are looking for – please e-mail us at info@Fancydiamondgroup.com or call us +32 32336742 with your request.

Q. Which stones are the best purchases for investment purposes?

There are many factors to consider when investing in colored diamonds. We suggest you contact us by phone +32 32336742 or e-mail at info@Fancydiamgroup.com so we can best advise you and your personal situation.

Q. How do I reserve a diamond?

If you would like to reserve a diamond or piece of Jewelry you may do so by placing a 10% deposit through any product page on our website. Alternatively, you may also reserve a stone by contacting a FancyDiam Group Account Executive at info@Fancydiamgroup.com or calling us toll free at Fancydiamondgroup (+32 32336742)

Shipping

Q. Once I make my final payment, can I request a specific day for delivery to ensure someone is home?

Depending in what country your delivery is located, customs may hold your delivery longer than others. Therefore, while we can approximate within a few days on which day your shipment will be delivered, we cannot promise an EXACT date.
However, all of our shipments are sent with signature-only delivery, so you are called prior to delivery to arrange a time.

Q. Will I be liable for my diamond or jewelry while it is being shipped?

No. FancyDiam Group is responsible for your purchase until you sign for the package at the delivery point.

Q. How do you ship stones and jewelry?

We ship via FedEx or MalcaAmit, Ups – a diamond and jewelry courier.

Q. How long does shipment take?

Shipment lengths depend on its destination (shipping times are approximate).
* to Europe 1-2 business days
* to the USA/Canada 2-3 business days
* to Australia 4-5 business days.

Q. I'm not home during the day to receive my shipment. Can I get it delivered to my work address?

We are happy to ship to any address you choose so long as there is someone there to sign for and accept the package.

Q. May Tax and/or VAT apply to my order?

Yes, Tax and/or VAT may apply to your order. Fancydiamondgroup & Co will not be responsible for any duties, VAT, taxes or surcharges levied by the customers country.
We recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.

About Us

Q. Why choose FancyDiam Group?

As a member of the diamond exchange for over 20 years and as pioneers in the online e-commerce field, Fancydiamondgroup & Co is a member of the Idex Rapnet and WFDB (World Federation of Diamond Bourses).
At FancyDiam Group, highest quality workmanship is our calling card. We design, manufacture and market jewelry made from diamonds that are precisely calibrated for size, and graded for color and guarantee the authenticity of the natural color of every stone. Achieving customer satisfaction is our primary focus. We listen to our customers and match our diamonds to fit their individual needs. We also offer customers a service policy to ensure complete satisfaction, regardless of the size of the order.

Q. How can I verify that your company is legitimate?

We always tell our customers, look us up online, “Google” us, the search engines are a completely non biased opinion. If the reviews of our prior customer are of happy customer it will show, if not, it will show even faster, we can’t fake those results…..
*Visit our “Fancydiamondgroup In The News” page to view some of the articles published on FancyDiam Group around the world.

Q. Where are your offices located?

FancyDiam Group’s main offices are located in the Israel Diamond Exchange in Ramat Gan, Israel. In addition, the company has offices in New York, Hong Kong, Belgium, and Mumbai.

Q. Do you have a retail store?

FancyDiam Group is an online virtual brand and does not have a physical retail store.
The beauty of FancyDiam Group is the ability to view our stones anywhere, anytime, in the comfort of your home or office! However, if you would like to view a stone in person, we are happy to arrange viewing of stones in various locations around the world as well as at our headquarters in Belgium. There is a cost of 10% of the price of the stone to ship it for viewing. However, if purchased, the 10% will be deducted from the cost of the stone.

Q. Do you have gemologists on staff?

Yes, we have a GIA graduate gemologist on staff at FancyDiam Group.

Return Policy

Q. Is my deposit refundable?

In the event that you decide to cancel your reservation, all online deposits are fully refundable. Refunds will be completed via Bank Transfer.

Q. What is your return policy?

We offer a a 30-day money-back guarantee, no questions asked. A refund will be given in the same method by which it was received, meaning towards the same account or credit card. Click here to learn more about our return policy.

Return Policy & Money Back Guarantee

Fancydiamondgroup provides a 30-day money-back guarantee, no questions asked. A full refund will be given under the following conditions.

  • The merchandise must be returned or exchanged within 30 days upon its receipt, and must be in its original condition.
  • The merchandise must not be damaged, worn, used or resized (excluding special orders).
  • The merchandise must precisely match product data records.
  • Original Certificate(s) must be returned with the merchandise.

Refunds will be issued in the same method by which it was received, meaning the original form of payment via wire transfer. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Fancydiamondgroup is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer’s country of importation, or any other parties throughout the process.

If FancydiamondGroup chooses to authorize a refund after 30-days from the purchased date, 10% of the total cost will be deducted for any expenses paid. After 30 days from the point a loose diamond, if a customer neglects to complete the payment installations, Fancydiamondgroup reserves the right to cancel the reservation and return the fees paid, minus a $300.00 handling fee.

Note: All Custom orders are non-refundable. Furthermore, should Fancydiamondgroup purchase any product(s) or diamond(s) at the request of the customer in order to create a custom designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.

Refunds will be made in the original form of payment, by either check, wire transfer.

Diamonds, colored stones are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused. Please send the merchandise to our New York office:

Fancy Jewels Bvba Hoveniersstraat

30 , Box – 269 , Antwerp Diamonds House – 124- 125 Antwerp (Belgium).

  • 032 32 336742 – From 10 am to 5 pm (GMT +1).
  • By e-mail : sales@fancydiamgroup.com
  • By fax : 0032 32 336731.

After sending the returned merchandise, please send an email with the tracking number and date of shipping to: info@fancydiamgroup.com

Please insure the merchandise against loss in transit and prepay freight and handling charges.

Fancydiamondgroup is not responsible for any diamond, colored stone that it does not actually receive, or that is not returned in accordance with the terms mentioned above.

Please remember to enclose a copy of the invoice you received with your shipment.

We look forward to doing business with you again.